Refund Policy

Last Updated: October 16, 2026

At Grupojosvilshop, we take immense pride in crafting and delivering durable, high-quality furniture designed to bring lasting functionality and refined aesthetic character to your home. We want you to be completely satisfied with every piece you purchase. If you are not entirely pleased with your selection, we provide a clear, fair, and structured return and refund process for all orders placed on Grupojosvilshop.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your furniture shipment is marked as delivered by the carrier to request an authorized return. Return requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your furniture must meet the following strict conditions:

The item must be in its original, unassembled, and unused condition.
All original hardware packs, assembly tools, instructional manuals, protective interior foam, corner edge guards, and exterior factory cartons must be intact and included.
Furniture pieces that have been partially or fully assembled, drilled, altered, or modified in any manner are strictly non-returnable.
Items must be completely free of scuffs, scratches, finish blemishes, fabric stains, pet hair, and household odors.
You must provide a valid proof of purchase or your original Grupojosvilshop.us order number.

Non-Returnable Items

The following items cannot be returned or refunded:

Furniture items that have been partially or fully assembled.
Items marked as "Final Sale," clearance items, or floor models.
Custom-built or personalized furniture orders.
Mattresses, mattress toppers, or cushions once unsealed from their protective plastic packaging (due to hygiene and sanitary regulations).
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@grupojosvilshop.us or call +1 630-546-7486. Please include your order number, clear photographs showing the unassembled item in its original packaging, and the reason for your return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our designated return warehouse address.
Pack and Ship: Securely repack the furniture item into its original factory box with all protective internal padding to prevent transit damage. Clearly write the RMA number on the exterior shipping label. For oversized freight items, our support team will assist in coordinating carrier pickup.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving warehouse and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives with manufacturing defects, transit damage, or missing components, Grupojosvilshop covers all return shipping expenses and provides expedited replacement parts, replacement hardware, or a complete replacement unit at zero additional cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong color, size, or model, or if the furniture dimensions do not fit your doorway clearance or room space, the customer is responsible for actual return parcel postage or freight transit expenses.
Restocking Fee: Due to the specialized palletizing, heavy-carton logistics, and mandatory safety inspections required for furniture, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We thoroughly package all furniture with heavy-duty corner guards, dense protective foam, and reinforced cartons, but transit handling incidents can occasionally occur:

If visible carton damage is present upon delivery, photograph the outer box before opening and write "Damaged Carton" on the delivery receipt or bill of lading before signing (for freight deliveries).
If you discover damaged parts, structural issues, chipped finishes, or missing hardware upon unboxing, contact our support team within 48 hours of delivery at support@grupojosvilshop.us.
Attach clear photographs of the shipping label, exterior cartons, and the affected furniture parts or missing components.
Our support team will review your submission within 1 to 2 business days and coordinate expedited replacement hardware, individual replacement panels, or a complete replacement unit at no extra cost.

Refund Process and Timelines

Once your returned package arrives at our inspection facility, our quality assurance team will inspect the item within 3 to 5 business days to confirm it is unassembled, undamaged, and complete with all components:

Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus applicable return freight and the 15% restocking fee for remorse returns) will be credited automatically to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to process and post the refund to your statement.

Exchanges

Because furniture collections involve dedicated inventory and specialized freight handling, we do not process direct exchanges. The fastest way to receive an alternate model, color, or configuration is to initiate an authorized return for your original unassembled item. Once approved, you can place a new order on Grupojosvilshop.us for your preferred piece.

Contact Information

For any questions regarding returns, assembly guidance, furniture dimensions, or refund inquiries, please contact our support team:

Brand Name: Grupojosvilshop
Website: Grupojosvilshop.us
Business Address: 2127 Ashley Ct, Downers Grove, IL 60515-4270, United States
Customer Support Phone: +1 630-546-7486
Customer Support Email: support@grupojosvilshop.us
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)